The Poultry GuyPoultry transport broker, Western Cape 066 291 9888 Request transport

Carrier terms

Last updated: 26 September 2026

These terms apply whenever you carry a load arranged by The Poultry Guy. The Poultry Guy is a business based in Cape Town, South Africa, operated by Daniel as a sole proprietor ("we", "us", "our"). "You" means the carrier: the transport operator who accepts a load from us, including your drivers and staff.

In plain terms: you choose which loads to accept. Once you accept one, you're responsible for the goods until delivery, you keep the load yourself rather than passing it on, and we pay you within 7 days of receiving your invoice and signed proof of delivery.

1. Definitions

  • Customer: the business whose goods you carry.
  • Goods: the cargo described in the load confirmation, including packaging and pallets.
  • Load confirmation: our written confirmation of a specific load, including the goods, addresses, times, vehicle, temperature (if any), rate and insurance requirement.
  • Proof of delivery (POD): the delivery note signed by the recipient, or other evidence of delivery we accept.

2. How we work together

  1. We offer loads on a non-exclusive basis, with no minimum volumes. You choose which loads to accept.
  2. Each load is agreed in a written load confirmation. Your acceptance of a load confirmation, including by WhatsApp or email, means these terms apply to that load.
  3. We arrange loads as agent for the customer. You are an independent contractor, not our employee or agent.
  4. If a load confirmation and these terms conflict, the load confirmation applies.

3. Before your first load

You must give us copies of, and keep valid:

  1. company registration documents, or your ID if you're an owner-operator;
  2. the vehicle registration and a current licence disc for each vehicle;
  3. an operator card, for goods vehicles over 3,500 kg gross vehicle mass;
  4. a Professional Driving Permit (PrDP) for each driver of a goods vehicle over 3,500 kg gross vehicle mass;
  5. proof of commercial vehicle insurance;
  6. proof of goods-in-transit insurance;
  7. for food loads, a valid Certificate of Acceptability for each vehicle;
  8. a bank confirmation letter for the account you'll be paid into.

Tell us immediately if any of these expire, are cancelled or change. We won't make payments to a new bank account until it's confirmed with a new bank letter.

4. Every load

  1. Within 30 minutes of accepting a load, send us the vehicle registration, driver's name and driver's phone number.
  2. Arrive on time, with a clean vehicle in good working order and suitable for the goods.
  3. Don't overload the vehicle. Secure the goods so they can't shift, and protect them from rain and contamination.
  4. Report any delay, breakdown, accident or incident to us immediately.
  5. Follow the reasonable instructions in the load confirmation, including site rules at pickup and delivery.

5. Chilled and frozen loads

  1. The vehicle must be clean and pre-cooled to the temperature in the load confirmation before loading.
  2. The vehicle must have a working thermometer showing the temperature of the cargo area.
  3. Maintain the specified temperature from loading until delivery.
  4. Send us a clear photo of the temperature reading at pickup and at delivery.
  5. Don't carry anything with food that could contaminate it.
  6. If the product being loaded appears to be above the specified temperature, contact us before loading.

6. Checking goods at pickup and delivery

  1. At pickup, the driver must check the quantity and visible condition of the goods, and note any shortage or damage on the pickup documents.
  2. If no problems are noted, the goods are treated as received complete and in good condition.
  3. At delivery, get the delivery note signed. Send us a clear copy or photo of the signed POD.

7. Your responsibility for the goods

  1. You are responsible for the goods from the start of loading until delivery is complete. This covers loss, damage, contamination, temperature failure, theft (including theft involving your employees, drivers or agents) and delivery to the wrong place.
  2. You will compensate us and the customer for, and protect us against, all claims, losses, costs and expenses that arise from: (a) loss of, damage to or contamination of the goods while in your care; (b) your breach of these terms or of a load confirmation; or (c) the negligence or misconduct of you, your drivers or your staff.
  3. You are liable for proven losses caused by delays that are your fault.

8. Insurance

  1. You must hold, at your own cost: goods-in-transit insurance with cover of at least the amount stated in the load confirmation; and commercial vehicle insurance, including third-party liability.
  2. Give us proof of cover whenever we ask.
  3. Your insurance does not limit your liability under these terms. You may not refuse to compensate a valid claim because your insurer declined it, because you had no cover, or because your cover was too low.
  4. You pay any excess or deductible.

9. No subcontracting

You must carry each load yourself, in your own vehicle or one you operate, with your own driver. You may not pass a load to another carrier or broker without our prior written consent.

10. No holding goods as leverage

You have no right to hold, withhold or sell any goods, for any reason, including a payment dispute. You waive any lien or right of retention over the goods.

11. Rates, invoices and payment

  1. The rate in the load confirmation is your full payment for the load, unless the confirmation also states rates for extras such as waiting time.
  2. Invoice us after delivery, with a copy or photo of the signed POD and any temperature photos.
  3. We pay within 7 days of receiving your correct invoice and the POD.
  4. Invoices must be submitted within 60 days of delivery. Amounts not invoiced within that time are not payable.
  5. We may deduct from any amount we owe you the value of a proven claim arising from your breach of these terms.
  6. You may not invoice or request payment from the customer. We alone are responsible for paying you.

12. Cancelling an accepted load

If you have to cancel a load you've accepted, tell us immediately. If you cancel without good reason, you may be liable for the reasonable extra cost we incur to replace you. Repeated cancellations may mean we stop offering you loads.

13. Our customers

While we work together, and for 12 months after your last load for us, you may not approach, quote or carry loads directly for any customer introduced to you through us, or otherwise go around us for business that would have come through us. If you do, you'll pay us the amount we would reasonably have earned on that business.

14. Confidentiality and privacy

Keep all information about our customers, their goods, rates and addresses confidential, and use it only to perform the load. Handle personal information in line with the Protection of Personal Information Act, 2013.

15. Honest dealing

You must not offer or accept any bribe, kickback or improper payment in connection with any load.

16. Ending the relationship

Either of us may stop working together at any time by notice in writing. These terms continue to apply to loads already accepted, and the clauses on responsibility, insurance, payment, our customers and confidentiality continue after the relationship ends.

17. Law and disputes

  1. These terms are governed by the law of the Republic of South Africa.
  2. We'll both first try to resolve any dispute in good faith.
  3. Either party may take a dispute to a competent court in the Western Cape, and both parties consent to the jurisdiction of the magistrate's court.
  4. If any part of these terms is unenforceable, the rest still applies. We may update these terms; the version published here when you accept a load applies to that load.